Welcome, Neighbor!

We’re excited to bring you an enhanced online experience for your community.

Your online portal is designed to be a convenient, self-service hub for staying informed, making payments, submitting requests, and tracking your communication with the management team.

An email was sent to each user’s main email address that contained your temporary login credentials. If you did not receive that, you can choose the “Login” button in the upper-right hand corner and choose the “Sign Up” link option towards the bottom of the page. Then choose either of the following secure login options:

• Password Login – Enter your Email and Password, then click Log In. If you don’t remember your password, click “Forgot Password?” to receive a reset link by email.
• One-Time Passcode – Enter your Email and select “Send One-Time Passcode.” A secure code will be emailed to you. Enter the code on the login screen to access your account.

For your security, one-time passcodes are valid for a short time and should not be shared with anyone.

If you do not have portal access yet, click the Login button in the upper right corner of the screen and select the “Sign Up” option towards the bottom. Complete the requested information so your account can be verified and connected to your property.

• First-time login: When you first log in, you will be prompted to set up your online payment preferences. This is optional — it is simply a feature available to you.
• Already set up for auto-pay (ACH) through 360 Community Management’s office? If an automatic ACH deduction via your bank account was previously set up through 360 Community Management’s office, no action is needed — your automatic payments will continue without interruption.
• Using your own bank’s automated bill-payment? No action is necessary — your existing bank payment setup will remain as-is.
• Prefer a one-time online payment? Payments can be made via credit card, debit card, or e-check through the Payments tab once logged in. Please note that a small processing fee applies through the third-party payment provider.

Account History & Data Migration: Account history data migration is expected to be completed within the next 10 business days. Prior to that time, you may not see your previous outstanding balance(s) and/or credits through May 31st — this information is in the process of being migrated to your upgraded account. Your balance information will be accurately reflected on the billing statement that has been sent to you.

• Confirm you are using the same email address that is on file with your association.
• Check your spam/junk folder if you don’t see a reset link or one-time passcode email.
• If you still cannot log in, please contact your management company for assistance at clubwest@360communitymgmt.com or by phone at 602-863-3600 M-Th 8am - 5pm and Fri 8am -12pm